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FAQ's
Boiler Installations, Repairs & Servicing - FAQs
1. Boiler Installations
Q: How do I know if I need a new boiler?
A: If your current boiler is over 10-15 years old, frequently breaking down, or not heating efficiently, it might be time for a replacement. Increased energy bills and strange noises can also indicate the need for a new system.
Q: What types of boilers do you install?
A: We install a range of boilers, including combi, system, and conventional boilers. Our team will assess your home’s heating and hot water needs to recommend the most efficient and suitable option for you.
Q: How long does a boiler installation take?
A: A standard boiler replacement usually takes about 1-2 days. However, if you’re changing the type of boiler or relocating it, the process might take a little longer.
Q: Will my new boiler be energy efficient?
A: Yes, all the boilers we install are energy-efficient and meet modern efficiency standards. We aim to help reduce your energy consumption and lower your heating bills.
Q: Do you offer financing or payment plans for boiler installations?
A: Yes, we offer flexible financing options for boiler installations. Please contact us to discuss the plans that are available and which one suits your budget.
2. Boiler Repairs
Q: What should I do if my boiler stops working?
A: If your boiler stops working, first check the thermostat, power supply, and pressure levels. If everything seems in order and the boiler still isn’t functioning, contact us for an inspection and repair service.
Q: How quickly can you respond to boiler repair requests?
A: We aim to respond to urgent boiler repairs within 24 hours, especially if you’re without heating or hot water. For non-urgent repairs, we’ll schedule a visit at the earliest available time.
Q: What are some common signs my boiler needs repairs?
A: Common signs include no heating or hot water, unusual noises like banging or whistling, water leaks, low boiler pressure, and constant need to reset the system.
Q: Can you repair all boiler brands?
A: Yes, our technicians are trained to repair and service a wide range of boiler brands, including Worcester Bosch, Vaillant, Ideal, Baxi, and more.
Q: Do you charge a call-out fee for boiler repairs?
A: Our call-out fee is waived if you proceed with the repair. If you choose not to go ahead, a standard diagnostic fee will apply. Contact us for specific pricing.
3. Boiler Servicing
Q: Why is regular boiler servicing important?
A: Regular servicing helps ensure your boiler runs safely and efficiently, prolongs its lifespan, and can catch minor issues before they become costly repairs. Annual servicing also maintains your boiler’s warranty.
Q: How often should my boiler be serviced?
A: Boilers should be serviced annually. This is important for ensuring efficiency, safety, and warranty compliance.
Q: What does a boiler service involve?
A: During a service, our technician will check the boiler’s components, clean parts if necessary, check for any faults or leaks, test the gas pressure and emissions, and ensure it’s working efficiently and safely.
Q: How long does a boiler service take?
A: A standard boiler service typically takes between 45 minutes to 1 hour, depending on the condition of the boiler.
Q: Can I schedule a boiler service at any time of the year?
A: Yes, we recommend scheduling your boiler service during the warmer months to avoid potential breakdowns during winter when your boiler is in high demand.
4. Pricing and Warranties
Q: How much does a boiler installation cost?
A: The cost of boiler installation depends on the type of boiler, the complexity of the installation, and any additional work needed (such as pipework adjustments). Contact us for a tailored quote.
Q: What’s included in your boiler service plan?
A: Our boiler service plans typically include an annual service, priority call-outs, and discounted rates on any repairs. Contact us for more details on the plans we offer.
Q: Do you provide warranties for new boilers?
A: Yes, all new boilers come with a manufacturer’s warranty, usually ranging from 5 to 10 years. We’ll help you register your boiler to ensure the warranty is valid.
Q: Are your technicians Gas Safe registered?
A: Absolutely. All of our engineers are Gas Safe registered and fully qualified to install, repair, and service boilers.
5. Safety & Compliance
Q: What safety checks are done during a boiler service?
A: We check for gas leaks, test carbon monoxide levels, ensure ventilation is adequate, and inspect safety devices like pressure relief valves to ensure everything is functioning correctly.
Q: Is it safe to repair a boiler on my own?
A: No, boiler repairs should always be carried out by a qualified and Gas Safe registered engineer. DIY repairs can be dangerous and may invalidate your warranty.
Q: Can I install a boiler in a different room?
A: Yes, boilers can be installed in different rooms depending on space and ventilation requirements. Our engineers will advise on the best location based on safety and efficiency.
Still have questions?
Contact our team at Gastech - Heating & Renewable Experts by calling 01283 296446 or emailing Lee.Jones@Gas-Tech.co.uk. We’re happy to help!